Terms and conditions - Pastisseria Cal Jan

General contract terms and conditions

www.pastisseriacaljan.com ((hereinafter, the Website) is a website owned by Pastisseria Cal Jan SL, hereinafter THE OWNER, with CIF/NIF number: B55565394 and registered office at: C/ Antoni Roig, 66, CP 43830 – Torredembarra (Tarragona).

Access, reproduction and use of the Website services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website. It is the user’s responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, we ask you to refrain from using it.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except regarding those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting over them only the rights of use described below Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website requires prior registration.
Benefit (upon registration) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited :

Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.
Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply endorsement, sponsorship or recommendation of any kind from THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

Involve in illicit, illegal activities or activities contrary to good faith and public order.
Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
Disseminate content that threatens the image and reputation of THE OWNER or third parties.
Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

PAYMENT METHODS

The payment methods accepted in the online store are:

Credit card

SHIPPING METHODS

The shipping methods available in the online store are:

Other methods

DELIVERY TIMES

The delivery time for shipments made by your online store is: 24-48 hours

RIGHT OF WITHDRAWAL

Based on the provisions of art. 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal is excluded due to the following reason:

Goods or products made according to the consumer’s specifications or personalized.

WITHDRAWAL FORM

(You should only complete and send this form if you wish to withdraw from the contract or service contracted).

For the attention of (here you must insert the name of the company, full address and, if available, the telephone number, fax and email):
I/we hereby inform you(*) that I/we withdraw from our(*) contract for the sale of the following good/provision of the following service(*).
Ordered on/requested on day(*).
Name and address of the consumer and user or consumers and users.
Date and signature of the consumer and user or consumers and users.

POLÍTICA DE CAMBIOS

Para solicitar un cambio de producto, el cliente debe contactar con atención al cliente dentro de los 14 días naturales posteriores a la recepción del pedido.

No se aceptarán en ningún caso envíos a portes debidos.

En caso de que el producto a cambiar tenga un precio mayor al anteriormente comprado, el cliente deberá abonar la diferencia del valor. Si por contra, el nuevo producto tiene un precio menor al anteriormente comprado, no se devolverá la diferencia del importe en efectivo, sino que se realizará en forma de cheque regalo para utilizar en su próxima compra.

Para gestionar cualquier tipo de devolución o cambio de productos comprados en www.pastisseriacaljan.com el cliente debe ponerse en contacto con nuestro servicio de Atención al Cliente.

El cliente deberá indicarnos el número de pedido y le diremos exactamente todos los pasos a seguir. Le informamos también de que no aceptaremos cambios o devoluciones que no hayan sido previamente comunicados por las vías indicadas.

CANCELLATIONS

The client or user may cancel their order, as long as it has not left our warehouses. In this case, you must contact the OWNER through the email info@pastisseriacaljan.com or through the Customer Service channels, communicating your identification data and order reference number.

In the event of cancellations, the amounts previously paid by the user or client will be refunded through the same means used for the initial transaction.

SERVICIO DE ATENCIÓN AL CLIENTE

El cliente podrá cancelar el pedido sin ningún cargo y sin aportar razón alguna, debiendo contactar lo antes posible con atención al cliente en el teléfono: , o a través de la siguiente dirección de correo electrónico: info@pastisseriacaljan.com.

Si el pedido no ha salido de nuestros almacenes, lo cancelaremos sin problema, pero si el pedido ya está de camino, tendremos que esperar a recibirlo de vuelta y una vez confirmada la recepción del mismo, se devolverá el importe del producto menos los gastos de envío y la devolución será llevada en la misma forma de pago utilizado en la compra.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Website, and may change, delete or add both the content and services provided through it, as well as the way in which they appear. presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access and use of the Website is the exclusive responsibility of users and clients.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions. , civil and criminal, that may correspond to it in Law.

EXTRAJUDICIAL DISPUTE RESOLUTION

Likewise, in the terms set out in article 14 of EU Regulation 524/2013, on consumer dispute resolution, a direct link is provided to the online dispute resolution platform:https://ec.europa .eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be subject to the jurisdiction of the Courts and Tribunals of Tarragona.

You can now order our delicious Tortells de Reis, with different fillings.

Online orders can only be picked up at our Torredembarra store on January 5th and 6th, 2025.